Privacy Statement

Last updated: 7 September 2026

1. About this Privacy Statement

This Privacy Statement explains how Betrsaga Ltd collects, uses, stores and protects personal information when you visit our website, contact us or make an enquiry about our services.

Betrsaga Ltd is the controller responsible for the personal information described in this statement.

We handle personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025, together with the Privacy and Electronic Communications Regulations where applicable.

The ICO says a privacy notice should identify the organisation, the information collected, the purposes and lawful bases, recipients, retention periods, individual rights and complaint routes.

2. Who we are

Betrsaga Ltd
Company number: 17193558

Registered office:

Unit 12 New Street
Doncaster
England
DN1 3QU

Privacy and data protection enquiries can be sent to:

info@betrsaga.com

3. Personal information we collect

When you contact us through the website, by email or by telephone, we may collect:

Your name.
Your work or personal email address.
Your telephone number, where provided.
Your company or organisation name.
Your job title, where provided.
Information about the service or support you are interested in.
Project information, timescales or budget information that you choose to provide.
The contents of your message.
Records of our correspondence and subsequent conversations.

You do not have to provide personal information to browse the public areas of the website. However, we may be unable to respond to an enquiry if you do not provide enough information for us to understand it or contact you.

Please do not submit health information, financial account information or other sensitive personal information through the general contact form unless we have specifically requested it.

4. Technical information

Like most websites, our website and its hosting or security providers may process limited technical information when you visit.

This may include:

Your internet protocol address.
Browser and device type.
Operating system.
Date and time of access.
Pages requested or visited.
Referring website information.
Security, error and server logs.
Cookie choices and website preferences.

This information may be needed to deliver the website, maintain security, diagnose faults and understand basic website performance.

If optional analytics, advertising or marketing technologies are added, the website’s cookie information and consent controls will be updated accordingly.

5. How we collect information

We collect personal information:

Directly from you when you complete a form.
When you email, telephone or otherwise contact us.
During correspondence about a potential project.
Automatically through website hosting, security logs and cookies.
From another person within your organisation where they introduce you or include you in relevant correspondence.

6. How and why we use personal information

Responding to enquiries

We use your contact details and message to understand and respond to your enquiry.

Where your enquiry relates to potentially engaging Betrsaga, this processing may be necessary to take steps at your request before entering into a contract.

For other general enquiries, we rely on our legitimate interest in responding to people who contact our business.

Preparing proposals and discussing services

We may use information about your organisation, requirements and objectives to prepare a proposal, arrange a meeting or recommend an appropriate service.

Our lawful basis is taking steps at your request before entering into a contract and our legitimate interest in managing genuine business enquiries.

Managing business relationships

We may retain correspondence, meeting notes and contact information to manage an existing or prospective business relationship.

Our lawful basis is performance of a contract where one exists and our legitimate interest in maintaining appropriate business records and communicating with clients and contacts.

Operating and protecting the website

Technical information may be used to deliver the website, prevent fraud or abuse, investigate errors and maintain security.

Our lawful basis is our legitimate interest in operating a functional and secure business website and, where applicable, compliance with legal obligations.

Meeting legal and regulatory responsibilities

We may use or retain information where necessary to comply with tax, accounting, regulatory, insurance or legal requirements.

Our lawful basis is compliance with a legal obligation or our legitimate interest in establishing, exercising or defending legal rights.

Analytics and optional cookies

Where optional analytics are used and consent is legally required, we will rely on your consent.

You can refuse or withdraw consent through the website’s cookie controls without affecting access to the main website.

The appropriate lawful basis must be selected before personal information is used, and the basis should be included in the privacy information given to individuals.

7. Marketing

Submitting an enquiry will not automatically subscribe you to marketing emails.

We will only send promotional email marketing where:

You have separately requested or agreed to receive it; or
Another lawful basis and the applicable electronic marketing rules allow it.

Where consent is requested for marketing, it will be separate from the contact form privacy acknowledgement.

You can opt out of marketing at any time by following the unsubscribe instructions or emailing info@betrsaga.com.

8. Who we share personal information with

We do not sell or rent personal information.

We may share information where reasonably necessary with:

Betrsaga employees and authorised contractors who need it to deal with your enquiry.
Website hosting, form-management and content-management providers, including Wix.
Email, cloud storage, communications and IT-support providers.
Professional advisers, including accountants, insurers and legal advisers.
Regulators, law-enforcement bodies, courts or public authorities where disclosure is required or permitted by law.
A buyer, investor or adviser involved in a proposed sale, restructuring or transfer of all or part of our business.

Organisations processing information on our behalf are expected to protect it and use it only for the agreed purpose.

9. International transfers

Some website, cloud, email or technology providers may process information outside the United Kingdom.

Where personal information is transferred to a country that does not have an applicable UK adequacy regulation, we will use an appropriate legal safeguard where required. This may include approved contractual protections and additional security measures.

You can contact us for further information about safeguards relevant to your personal information.

10. How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected.

Our intended retention periods are:

Enquiries that do not lead to a client relationship will normally be retained for up to 12 months after our last substantive contact.
Information connected with a client relationship may be retained for up to six years after the relationship ends, where needed for contracts, accounting, tax, insurance or legal claims.
Spam, clearly irrelevant messages and malicious submissions may be deleted sooner.
Technical logs and cookie information will be retained according to our security requirements, provider settings and published cookie information.

We may retain information for a longer period where required by law or where it is relevant to an actual or reasonably anticipated legal dispute.

These periods should only be published if Betrsaga will apply them operationally.

11. How we protect information

We use reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

These measures may include:

Controlled access to business systems.
Password and account-security measures.
Secure website and email services.
Software updates and security monitoring.
Appropriate contracts with service providers.
Limiting access to people who require the information for their role.

No internet transmission or electronic storage system can be guaranteed to be completely secure. If we become aware of a security incident affecting personal information, we will assess and respond to it in accordance with our legal responsibilities.

12. Your data protection rights

Depending on the circumstances, you may have the right to:

Ask for access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to erase personal information.
Ask us to restrict how personal information is used.
Object to processing based on legitimate interests.
Receive certain information in a portable format.
Withdraw consent where processing relies on consent.
Complain about how your information has been handled.

Some rights are subject to legal conditions and exemptions, so they may not apply in every situation.

We do not use website enquiry information to make solely automated decisions that have legal or similarly significant effects.

To exercise a right, email info@betrsaga.com. We may need to ask for information to confirm your identity before completing the request.

13. Data protection complaints

You can raise a complaint about our handling of personal information by emailing:

info@betrsaga.com

Please use the subject line “Data Protection Complaint” and explain what has happened and the outcome you are seeking.

We will acknowledge receipt of a data protection complaint within 30 days. We will investigate it without undue delay, keep you appropriately informed and tell you the outcome.

Since 19 June 2026, UK organisations handling personal information have been required to provide a clear data-protection complaints process, acknowledge complaints within 30 days, investigate them appropriately and communicate the outcome.

You also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s independent data protection regulator. You may wish to raise the issue with us first so that we have an opportunity to resolve it.

On the published page, link “Information Commissioner’s Office” to the ICO’s complaints information.

14. Cookies

Cookies are small files or similar technologies used to store or access information on a device.

The website may use:

Strictly necessary cookies, which support core functions such as security, network management and cookie preferences.
Functional cookies, which may remember choices or provide enhanced features.
Analytics cookies, where enabled, which help us understand how the website is used.
Third-party media cookies, which may be set when content such as video is embedded.

Where consent is required by law, non-essential cookies will not be used until you have made an appropriate choice.

You should be able to review or change your choices through the website’s cookie settings.

ICO guidance says website operators must provide clear information about cookies and obtain active consent where required, subject to the available legal exemptions.

15. Children’s information

The website and Betrsaga’s services are directed primarily towards businesses and adult professionals.

We do not knowingly use the website to collect personal information directly from children. Anyone under 18 should ask a parent, guardian or responsible adult to contact us on their behalf where appropriate.

16. External websites

The website may link to websites operated by other organisations.

This Privacy Statement applies only to Betrsaga. We are not responsible for how another organisation collects or uses information, and you should review its privacy information before submitting personal data.

17. Changes to this Privacy Statement

We may update this statement to reflect changes to our services, website technology, suppliers or legal responsibilities.

The revised version will be published on this page with a new “last updated” date.

Where a change significantly affects how we use personal information, we will take reasonable steps to bring it to the attention of affected individuals where appropriate.

18. Contact us

Questions about this statement, requests concerning your information and data protection complaints should be sent to:

Email: info@betrsaga.com

Post:
Betrsaga Ltd
Unit 12 New Street
Doncaster
England
DN1 3QU